Rocky Johnson was experiencing weakness and decreased independence after being hospitalized for a kidney infection.
Johnson came to Life Care Center of Kennewick, Washington, for rehabilitation in April 2017. When he arrived, he needed extensive assistance with bed mobility, hygiene and getting dressed and moderate assistance with transferring from one surface to another....
Earlier this year, Kelley Falcon, vice president of Human Resources, shared an article by Dan Oswald entitled “Quality Starts with People.” There was one quote in particular that was highlighted in that article that really stood out.
“Quality is never an accident.”
Recently, the truth of this statement was illustrated to me more forcefully and personally than I could ever have imagined.